SHIPPING & RECEIVING
Nobody likes returns! Check out the size charts and more, available on all products. If you're unsure about any aspect of the product, please contact us by message or email prior to ordering and we'd be happy to assist. We will do our best to ensure you have a wonderful customer experience.
*If a return is necessary, please contact us via email referencing the order number in the subject line to obtain a return authorization.
*If any apply, include details, pictures of damaged goods or damaged shipping containers in your email.
*Any return requests must be made no later than 10 days after receiving your order. Customers are responsible for return shipping cost.
*If a product is being exchanged, additional shipping costs will apply.
*If you're seeking a refund, the amount will exclude any shipping costs.
*if a promo code or discount was included in your purchase cost that is the refund or exchange value to apply.
TERMS & CONDITIONS
*Free shipping is available on qualifying orders in most of the US.
Extra shipping fees for CA, AL, HI may incur.
*All packages ship out of Cedarhurst, New York 11516.
*Thumbs NYC accepts no responsibility for any package lost domestically or Internationally.
*If Thumbs NYC product was purchased not through the official Thumbs NYC website, please contact the vendor for a full view of their policies.